Celebrating One Year of Kajabi Payments!

In just one year, Kajabi Payments has grown from initial beta testing to facilitating over $235M. Now, 25% of transactions on Kajabi go through Kajabi Payments—showing that our Heroes truly value and trust this solution.

We've expanded into new regions and added features like Kajabi Sales Tax, digital wallets, Buy Now Pay Later options, and integrations with top accounting software.

Looking ahead, we’re not slowing down. We have big plans to further develop and refine Kajabi Payments. 🛒

Thanks for your support, especially to our beta testers. Together, we're transforming creator commerce one transaction at a time. 

Thanks,

Steph, Head of Commerce at Kajabi

P.S. I recently had the opportunity to speak about the Kajabi Payments journey at Stripe Sessions, check it out here!

Boost Sales with Checkout Quantity

Now your customers can buy multiples of the same item in one single transaction. It’s perfect for event tickets, coaching sessions, and corporate packages—so you can sell more, faster.

Take Control with Auto-Revoke/Grant Access

Automatically manage access to your services based on payment status. Revoke access instantly on failed payments and restore it on successful ones, ensuring a seamless customer experience.

Your New Failed Payments Export
Export all your failed payment data in just one click, enabling faster revenue recovery and smarter business decisions.

Undo Pending Cancellations

Quickly restore subscriptions that are set to cancel on a future date if your customer changes their mind, making it easier to avoid churn and keep your customers happy.

❌ Fiction: Kajabi Payments doesn’t give you enough visibility with failed payments.

✅ Fact: We’ve got you covered. When a payment fails, both you and your customer will immediately receive an email notification. You can easily track and review failed payments by visiting the Transactions tab and filtering for failed payments. Automatic retries occur when customers update their cards, supported by smart AI-driven retry logic. Additionally, you have the option to manually retry a payment.

Plus, now you have the option to export your failed payments! Click the ‘Export’ button to get your transactional data as a CSV file.

Maintain Momentum: Effective Strategies for Managing Failed Payments

Getting paid is important. Here’s how to optimize your approach to managing failed payments with Kajabi Payments: 

🔵 Safeguard Your Content: Use the Auto Revoke/Auto Grant feature to manage access based on payment status, encouraging timely payments.

🔵 Use Automatic Retries: Utilize AI-driven auto retries to increase success rates on follow-up payment attempts. 

🔵 Automate Alerts: Set up automated email notifications for both you and your customers whenever a payment fails.

Curious about what unfolded in May? Catch up on the previous issue here.